For better or worse, I've had quite a few medical visits lately, so I've been sampling the customer experience at clinics, hospitals, etc. in my region.
I found my ear care and audiology exam at Dr.Joshua Goldberg one of the most pleasant medical experiences I've ever had.
First, Dr.Goldberg uses ZOCDOC, which made finding his practice, verifying insurance coverage, and making an appointment quick and easy.
Upon arrival, his office facility was clean, pleasant, and welcoming. The office appeared to be a prior historic home, complete with a large fireplace, and an airy, open waiting room with interesting audiology and ear health information and items in glass cases (like a mini-museum). it was a nice place to spend time.
The reception process was the best I have ever experienced. The receptionists were friendly, and very efficient. This is the first medical office where I was greeted on arrival with EVERY medical form completed in advance. I had only to sign/initial on several pages... all my information was pre-filled, correct, and complete.
I quickly saw Dr.Goldberg personally, who was professional, engaging and funny. In addition to an ear exam, he listened to my history and concerns and performed a vacuum cleaning of both ears, which made a noticable, immediate improvementin my hearing. This was before my audiology exam, so I believe I was in better shape to accurately complete the audiology test because of the cleaning.
What sets Dr.Goldberg apart, however, is his genuine kindness and compassion. It shines through in every interaction, making me feel not just like a patient, but like a valued individual. Addiontally, his staff mirrors his warminth and professionalism, making every visit a true pleasure. I couldn't ask for a better ENT. Highly recommended!